FREQUENTLY ASKED QUESTIONS

Every project we work on is unique but our approach is always the same. Why? Because it works. We’ve got processes in place to make sure you get exactly the results you need. No hold-ups, no nasty surprises: just effective installation and service, tailored to your needs.

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Service Questions

Depending on the installation CCTV packages are charged inclusive 

We accept cash, bank transfer, Paypal, Bitcoin, credit card and debit card 

Installation is still the work of people. And we, too, can make mistakes. If you are not satisfied with the editor’s work, please fill in the complaint form. We will contact you within a workday, and together we will find a suitable solution.

Whether it is time to grow your CCTV, or prune it, we’ve got you covered. It can feel scary to talk about pruning your selection, and it can also feel a bit scary to talk about leveling up! Changing your mind is natural, and we want you to be comfortable with all of your choices.*our terms

We’ll arrive at your home just prior to your agreed installation time. If we’re held up for any reason, we’ll contact you immediately to let you know. If you require us to use an unmarked van please let us know and we’ll do our best to accommodate (additional cost). The first thing we’ll do at your property is to identify areas of risk such as entry points, weaknesses, and vulnerabilities. Then we will plan the cable routing. This usually takes between 20 and 30 minutes and if it’s possible, we’d like you to be there to give us your approval prior to us starting the installation. We always do our best to hide cables and make sure the job is neat and tidy, in fact, we take great pride in it. Up to 8 camera systems can usually be installed within a day, however larger 8+ camera systems will take additional days and you would have been advised of this. On completion of your installation, we provide you with a tutorial on how to use the system. Completion payment is then required prior to the installer leaving the premises, as per our Terms & Conditions.

 

Once we’ve completed your installation, we’ll give you a full demonstration of its capabilities and provide you with a complete and comprehensive set of instructions that are written in plain English. You’re more than welcome to call us at any time after your installation should you require any assistance whatsoever. If your system is networked, with your permission, we can change any settings you want updating remotely. You may need to provide us with access details.

 
 

Yes we do install equipment bought from third parties we do not offer any warranty or guarantee on any equipment not supplied by us neither do we take any responsibility. 

 
 

Technical Questions

UK CCTV professionals pride themselves on the neatness of their work.

For the use of Standard Definition (SD) streaming a 0.5mb service is sufficient.
For High Definition (HD) or streaming of multiple cameras at once, we would recommend anything above 2mb.
In either scenario, we always recommend using a VirginMedia Fibre Optic to provide you with the best experience possible.

 

All of our systems are capable of this, however, this is also depending on your internet connection/router location. We will always install so that remote viewing is enabled by default.

No, unlike other companies and products – our systems do not need a fixed IP address, thus saving you at least £5 per month from your internet provider. We use the Hikvision DDNS solution to ensure your CCTV is always reachable from your mobile device, regardless of IP changes.

This is normal when in low light. It is more apparent on the analog systems than the digital IP range. This is simply the cameras working at night and trying to provide you with the best picture possible with the infrared lights. Our ‘High End’ systems are able to provide a crystal clear image even during the night!

 

We’re really sorry about that, why not call us for free on 0800 288 4761

 

The fact is most CCTV that has been set up to be viewed on your mobile devices is not secure and can be hacked 

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EMAIL

ukcctvservices@gmail.com

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0800 288 4761

UK CCTV
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